Support Your Team. Develop Your Skillset
The Essential Foundations for Managing Workplace Conflict
Get the tools to effectively resolve workplace conflicts. Access proven frameworks, video training, and templates trusted by business leaders and HR teams.
Self-Access Training From A Conflict Resolution Specialist
As a professional mediator, I help people grapple with the immense challenges that conflict can bring.
I have a uniquely supportive approach, bringing a mix of clinical skillset and leadership acumen. This foundation is backed up with an MBA, B Psychology, Graduate Diploma in Dispute Resolution and being a qualified trainer and assessor.
I would love to connect with you as part of this course and see how these tools can be applied to your situation. You can ask me questions and I will respond directly.
Course & Facilitator Overview
SELF-PACED ONLINE COURSE
MANAGE DIFFICULT CONVERSATIONS
PRACTICAL COMMUNICATION SKILLS TRAINING
Who Is This Training For?
I get wonderful feedback from people who use my conflict resolution approach in a huge range of sectors and roles including:
HR professionals
Managers & Leaders
Staff before or after workplace mediation
Project Managers
Business owners
Emerging leaders (Succession planning)
Skilled professionals such as:
Engineers
Educators
Lawyers
Doctors
Finance specialists
Community & youth workers
Volunteers
Counsellors & psychologists
Build confidence dealing with workplace conflict
This self-access training focussed on exactly what busy staff and managers need…
You can do the training all in one go, or just do a section at a time.
You can pause, rewind, rewatch, take notes as you need to so you won’t miss anything.
You will learn a range of practical tools for both resolving conflicts directly and managing difficult personalities and strong emotions.
Key Learning Outcomes:
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Pinpoint the root causes of conflict
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De-escalate disputes effectively
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Facilitate respectful discussions
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Gain confidence in tough conversations
Here’s what you get:
Comprehensive Conflict Skills Training
Conflict Analysis Toolkit
Tools for Self-Regulation
De-Escalation Techniques
Empathetic Listening - How To Help Someone Feel Heard
Assertiveness Frameworks & Interventions
Dealing with High Conflict Personalities
Printable Course Materials
Ask Questions & Get Feedback
This is your practical toolkit designed by a Nationally-Accredited Mediator with real-world experience in Australian workplaces.
Trusted by Leading Organisations
When conflict isn’t addressed effectively
Distractions from what you should be focussed on
Exhausting, repetitive conversations
Loss of sleep
Negative impact on diet and wellbeing
Increased absenteeism (or presenteeism - showing up and doing the bare minimum)
Tension and uncertainty
Course FAQ
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This course is perfect for client-facing professionals, team leaders and managers, customer service staff, small business owners or anyone seeking to improve their conflict resolution skills. Whether you’re navigating workplace challenges or personal disagreements, this training is designed to empower you.
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The course is designed so that it can be completed in a single half-day session. Most people take approximately 3.5 hours in total to go through the different sections of the training. You have the option to skip through sections or rewind and re-watch as needed and it doesn’t need to be completed in one sitting.
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The main section of the course is structured as a 2.5 hour webinar. It is similar to when I run a live conflict resolution training workshops, but much more focussed and well edited. You can skip sections, pause and re-watch sections again.
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Once you register, you will have immediate access to the course, including video content and course materials.
Video files can be viewed in all popular browsers.
Pdf and mp3 files can be downloaded if you wish.
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The course provides practical tools to analyse and understand conflict, manage your responses, and communicate effectively. You will learn to be assertive, de-escalate situations, listen actively, and offer supportive but structured assistance to others.
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Yes, discounts are available for group bookings. Contact us directly for details.
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Yes, we offer a 30-day money-back guarantee. If the course doesn’t meet your expectations, let us know, and we’ll issue a full refund.
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We can provide you with a Certificate of Completion upon request.