Support Your Team. Develop Your Skillset
Learn the Essential Foundations for Managing Workplace Conflict
Get the tools to effectively resolve workplace conflicts. Access proven frameworks, video training, and templates trusted by business leaders and HR teams.
Self-Access Training From A Conflict Resolution Specialist
As a professional mediator, I help people grapple with the immense challenges that conflict can bring.
I have a uniquely supportive approach, bringing a mix of clinical and leadership skills including an MBA and degree in Psychology.
I am an accredited mediator with experience resolving conflict including small family businesses to multi-national corporations.
I would love to connect with you as part of this course and see how these tools can be applied to your situation. You can ask me questions and I will respond directly (no AI involved 😊).
I don't just teach theory, these are practical strategies that work in Australian workplaces.
My combined expertise in psychology and business allows for an integrated, comprehensive response to an issue.
SELF-PACED ONLINE COURSE
MANAGE DIFFICULT CONVERSATIONS
PRACTICAL COMMUNICATION SKILLS TRAINING
Who Is This Training For?
I get wonderful feedback from people who use my conflict resolution approach in a huge range of sectors and roles including:
HR Professionals
Managers & Leaders
Staff before or after workplace mediation
Project Managers
Business Owners
Emerging Leaders (Succession planning)
Skilled professionals such as:
Engineers
Educators
Lawyers
Doctors
Finance specialists
Community & youth workers
Volunteers
Counsellors & psychologists
Build your confidence and competence dealing with workplace conflict
This self-access training focussed on exactly what busy staff and managers need…
You can do the training all in one go, or just do a section at a time.
You can pause, rewind, rewatch, take notes as you need to so you won’t miss anything.
You will learn a range of practical tools for both resolving conflicts directly and managing difficult personalities and strong emotions.
Key Learning Outcomes:
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Pinpoint the root causes of conflict
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De-escalate disputes effectively
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Facilitate respectful discussions
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Gain confidence in tough conversations
Here’s what you get:
Full 2.5 hour Training Seminar
Tools for Self-Regulation
De-Escalation Techniques
Empathetic Listening - How To Help Someone Feel Heard
Assertiveness Frameworks & Interventions
Dealing with High Conflict Personalities
Printable Course Materials
Ask Questions & Get Feedback
This is your practical toolkit designed by a Nationally-Accredited Mediator with real-world experience in Australian workplaces.
Trusted by Leading Organisations
Take the First Step Toward a Conflict-Free Workplace
The cost of unresolved workplace tension can build up over time…
Distractions from what you should be focussed on
Exhausting, repetitive conversations
Loss of sleep
Negative impact on diet and wellbeing
Increased absenteeism (or presenteeism - showing up and doing the bare minimum)
Tension and uncertainty
Click the button below to gain instant access and start transforming your team dynamics today.
Course FAQ
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This training provides tools to analyse and understand conflict, manage your responses, and communicate effectively. You will learn to be assertive, de-escalate situations, listen actively, and offer supportive help.
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This course is perfect for client-facing professionals, team leaders and managers, customer service staff, small business owners or anyone seeking to improve their conflict resolution skills. Whether you’re navigating workplace challenges or personal disagreements, this training is designed to empower you.
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The course is designed so that it can be completed in a single half-day session. Most people take approximately 3.5 hours in total to go through the different sections of the training. You have the option to skip through sections or rewind and re-watch as needed and it doesn’t need to be completed in one sitting.
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Yes! The course is designed to start with foundational skills, making it accessible for beginners while also providing advanced techniques for those with prior experience.
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Once you register, you will have immediate access to the course, including video content and course materials.
Video files can be viewed in all popular browsers.
Pdf and mp3 files can be downloaded if you wish.
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Absolutely! The training is fully self-paced, so you can pick up right where you left off whenever it suits you.
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The main section of the course is structured as a 2.5 hour webinar. It is similar to when I run a live conflict resolution training workshops, but much more focussed and well edited. You can skip sections, pause and re-watch sections again.
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No, there isn’t any exam or assessment.
If you have a staff member and you require some kind of external evaluation or independent feedback, I can discuss options for this as part of my 1:1 coaching program.
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Upon registration you will have 6 months access to the course materials, allowing you to learn and review at your convenience. If you require more time due to your situation, just get in touch and this can be extended.
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You can make payment via secure credit card. Our system is built using Squarespace and Stripe so it is widely compatible with robust security.
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Yes, discounts are available for group bookings. Contact us directly for details.
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Yes, we offer a 30-day money-back guarantee. If the course doesn’t meet your expectations, let us know, and we’ll issue a full refund.
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I communicate with students directly and you can email me or message through the LMS. I’m happy to help with technical issues, but also discussing a particular challenge you are facing or a question you have about the content.
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We can provide you with a Certificate of Completion upon request.